Your Privacy Matters to Us

This Privacy Policy explains how we collect, use, store, share and protect personal information through our website, www.floreo.ae, and associated training and learning platforms.

Our handling of personal data is governed by applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.

Depending on how you interact with Floreo, we may collect the following information:

• Personal and contact information: Name, email address, telephone number, country of residence and other details provided during enquiries or registration.
• Educational and enrolment information: Course selections, relevant educational or professional background, enrolment details and learning progress.
• Payment information: Billing and transaction information necessary to process course payments, invoices and refunds.
• Technical information: Browser type, device information, IP address and website usage data collected through applicable technologies.
• Communication records: Enquiries, feedback and correspondence through our official communication channels.

We aim to collect only the information reasonably necessary for our stated purposes.

Personal information may be processed for the following purposes:

• Responding to enquiries and providing course-related information.
• Managing registrations, enrolments and learner accounts.
• Delivering training programmes and monitoring learning progress.
• Processing payments, maintaining records and providing administrative support.
• Communicating important course updates, schedules and service information.
• Improving our website, learning platforms and training services.
• Sending promotional communications where appropriate consent has been obtained.
• Fulfilling applicable legal, regulatory and administrative obligations.

We process personal information only where permitted under applicable law, including where consent has been obtained or another lawful basis applies.

Floreo does not sell personal information.

We may share relevant information with authorised service providers, technology partners, payment processors, training personnel and other parties involved in delivering our services, where reasonably necessary.

Information may also be disclosed to competent regulatory or government authorities where required by applicable law.

Where necessary, relevant information may be shared with an organisation sponsoring a learner's enrolment, subject to applicable legal requirements.

We take appropriate measures to ensure that personal information shared with third parties is handled securely and used for authorised purposes.

Certain technology, administrative or service arrangements may involve personal information being accessed, stored or processed outside the United Arab Emirates.

Where international transfers occur, Floreo will take appropriate steps to ensure they are permitted under applicable UAE data protection requirements and subject to relevant safeguards.

Our website may use cookies and similar technologies to support essential website functions, understand website performance and improve the visitor experience.

Where applicable, analytics or advertising-related cookies will be managed through appropriate consent mechanisms.

Visitors may manage their cookie preferences using the available website settings or their browser controls.

Personal information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, including applicable contractual, operational, legal and regulatory requirements.

Retention periods may vary depending on the nature of the information and its intended use.

When personal information is no longer required, appropriate steps will be taken to securely delete or anonymize it, unless continued retention is legally necessary.

Floreo implements appropriate technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

Access to personal information is restricted according to operational requirements and authorised responsibilities.

While reasonable security measures are maintained, no electronic transmission or storage system can be guaranteed to be completely secure.

Where a personal data breach occurs, Floreo will take appropriate action in accordance with applicable legal requirements.

Subject to applicable UAE laws and relevant exceptions, individuals may have the right to:

• Request access to or information about their personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of personal data processing.
• Request a copy or transfer of eligible personal information.
• Object to certain forms of personal data processing.
• Withdraw previously provided consent where processing is based on that consent.

Requests may be submitted through Floreo's official contact channels. Identity verification may be required before certain requests are processed.

Withdrawal of consent does not affect processing that was lawfully undertaken before withdrawal or processing otherwise permitted or required by law.

Where Floreo offers an eligible programme to learners under the age of 18, personal information will be collected and processed subject to applicable consent, authorisation and data protection requirements.

Where required, consent or authorisation will be obtained from a parent or legal guardian.

We seek to limit the collection and use of such information to what is necessary for the relevant training or learning purpose.

Floreo may update this Privacy Policy to reflect changes in legal requirements, technology, services or operational practices.

The revised version will be published on this website with an updated effective date. Where required, additional notice or consent will be obtained.

For questions, concerns or requests relating to this Privacy Policy or the handling of personal information, please contact:

Floreo

Evolved Ventures Floreo Development Training LLC

Dubai, United Arab Emirates

Website: www.floreo.ae

Email: hala@floreo.ae

We will review privacy-related requests in accordance with applicable UAE legal requirements.